Privacy Policy

Last updated: November 2025

Welcome to Genzo!
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, app, or delivery services.

By using Genzo, you agree to this Privacy Policy.

1. Who We Are

Genzo  is a fashion delivery startup based in New Delhi, India, that delivers branded clothing, footwear, and accessories within 40 minutes.

2. Information We Collect

We collect the following types of information:

a. Personal Information

When you use our website or app, we may collect:

• Name

• Phone number

• Email address

• Delivery address

• Payment details (processed securely through third-party gateways)

b. Automatic Information

We may also collect information automatically, such as:

• IP address

• Device details (mobile, browser, etc.)

• Location (for delivery tracking)

• Cookies and app usage data

3. How We Use Your Information

We use your information to:

• Process and deliver your orders quickly

• Send order updates and confirmations

• Improve our website, app, and delivery experience

• Communicate offers or new product updates

• Ensure safety, fraud prevention, and smooth service

We never sell or rent your personal data to anyone.

4. Sharing Your Information

We may share your information only with:

• Delivery partners (for address and contact details)

• Payment processors (for secure transactions)

• Service providers (for SMS, email, or logistics support)
  All partners follow strict privacy and security rules.

5. Data Protection and Security

We use industry-standard security measures to protect your information.
Your payment data is encrypted and handled through trusted third-party payment gateways.

However, no system is 100% secure — so while we take all precautions, we cannot guarantee complete security.

6. Cookies

Our website and app may use cookies to improve your experience.
Cookies help us:

• Remember your preferences

• Track your orders

• Improve performance

You can disable cookies anytime in your browser settings.

7. Your Rights

You have the right to:

• Access or correct your personal information

• Request deletion of your data

• Opt out of promotional emails or messages

You can contact us anytime to exercise these rights.

8. Third-Party Links

Our platform may contain links to other websites (like brand partners).
We are not responsible for their content, privacy practices, or data handling.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
When we make changes, we’ll update the “Last Updated” date at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

📍 Address:  Rz-89 3rd floor indra park uttam nagar , Delhi-110059
📧 Email: Business@genzonow.com
📞 Phone: +91 95603 56591

11. Company Details

Company Name: Genzo
Registered Office: RZ-89 3RD FLOOR INDRA PARK UTTAM NAGAR DELHI-110059